FAQ

Here's where you will find answers to all of the common questions and queries that tend to come up.  Hopefully it'll help you find the information you need quickly.

Jump to section
Pattern Purchases - Where and how to buy and purchase problems
Pattern Support - Pattern queries and reporting an error
Pattern Use - Using my patterns for workshops, teaching and CALs
Tools - My favourite crafting tools
Other - Any other questions

* This page includes affiliate links

PATTERN PURCHASES

How do I buy your patterns?
I sell through Ravelry, Etsy and Love Crafts. You can also find all my patterns listed here.
To find out more about buying from me, visit the Shop Information page.

I can't download my pattern?
I sell my patterns through third party platforms and patterns are delivered directly to you via their automated systems.  Depending on where you purchased your pattern, please see the advice below.
  • Ravelry: Please log into your Ravelry account and download the pattern from your "Library", or visit the Ravelry Help Page for purchase problems.
  • Love Crafts: Please log into your account and download the pattern from "My Library", or visit the Love Crafts Help Centre for more information.
  • Etsy: PLEASE NOTE that you CAN NOT download files while using the ETSY APP.  You will need to exit the app and navigate to the Etsy website using your browser.  Then please log into your Etsy account and use the 'Download Files' button on the "Purchases and Reviews" page, or visit the Etsy Help Page.  
I haven't received my confirmation email?
These are generated and sent to you automatically from your chosen purchase platform.  If your email is missing try the following:
  • Check your junk/spam/bulk/promotion folder.  Many email clients automatically divert these types of email out of your inbox.  
  • Check your email address is up to date on your chosen purchase platform.  Your email may have been sent to an old address.
  • Check you didn't log into the purchase platform using the 'hide my email' function.  Emails and pattern links can not be delivered or verified if you sign and make a purchase in this way.  If this is the case you will need to log into your account to download your file.  See above for instructions.
If none of these apply, please contact me with details of the purchase and I can check the transaction completed successfully for you.

My Ravelry download link doesn't work?
These links are automatically generated by Ravelry's system, however they do expire after a period of time.  You can still access your pattern by logging into your account and downloading the pattern from your "Library".  You can also use the Ravelry Purchase Finder page.

PATTERN SUPPORT

I'm stuck on a pattern can you help?
I'm glad to help you with pattern queries, but it can take me a while to catch up on messages and reply to you.  You can also try the Ravelry Group: Cherry Heart's Cozy Corner.

I think I've found an error in a pattern?
All my patterns are tested thoroughly but the occasional mistake can still creep through.  I keep my patterns as up to date as I can, but any available errata will be listed on the relevant pattern page.

If you do find an error in my patterns though, please do let me know.  You can contact me directly on the platform where the purchase was made and let me know the name of the patten and relevant section and row number and I'll check it for you as soon as I can.

PATTERN USE

Can I sell things I make from your patterns?
All my patterns are licensed for your own personal use only. So as long as you will be making the item you plan on selling, it should be fine. Check out my Copyright page for full details.

Can I use your patterns for a shop or festival sample?
All my patterns are licensed for your own personal use only. So as long as you will be making the item you plan on displaying, it should be fine. Check out my Copyright page for full details.

Can I use your pattern for teaching/workshops/classes?
Absolutely, please just make sure that you purchase each participant their own copy of the pattern.  If you are a shop owner, you can use Ravelry 'In-store Sales' to get patterns for your customers at special rates.

Can I use your pattern for a CAL I'm running?
Lots of people are organising CALs to help people socialise online at the moment so I'd be happy for you to do this, just keep the following in mind:
  • Free Patterns: Yes absolutely, my free patterns are available to anyone to download.  Please just encourage your participants to come to my site and download their own copy of the pattern.  
  • Paid Patterns: All my patterns are licensee for your own personal use only.  So as long as each participant is willing to buy their own copy of the pattern this is absolutely fine.  If you are a shop owner organising the CAL, you can use Ravelry 'In-store Sales' to get patterns for your customers at special rates.

TOOLS

What crochet hooks do you like best?
My firm favourites are the Tulip Etimo hooks*.  I have an Etimo Rose set*.  They have a soft touch handle so they very comfortable to hold and a lot easier on the hands.  They also have a beautifully sleek and rounded head, so it just slides through the yarn beautifully!

What camera do you film on?
For video I now have a range of options.  My trusty iPhone is good for grabbing shots out and about.  I have now moved on a Sony ZV-E10* for a lot of my vlog style videos which I often use with a Sony E16-55mm/f2.8 G* lens.  Finally, for podcasts I tend to stick to my Sony ZV-1*.

What do you use for photos?
Honestly, most of the time I use my iPhone now.  But if I'm getting the 'big camera' out, I still love my very trusty old Canon EOS 70D* with the 18-55mm lens it came with or a EF 50 mm fixed lens*.

What Sewing machine do you use?
I recently upgraded my machine to a Janome 5120 QDC which I love! (Closest available: Janome 5060*)  This was after many years of using my faithful Janome DC3050* (Closest available: Janome 423S*)

OTHER

Can I buy ready made items from you?
No sorry, I don't make items to sell or accept commissions.



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Last updated: 13th January 2025